Learn about West Vibe Salon’s appointment, cancellation, pricing, and satisfaction policies. We’re committed to personalized haircuts, healthy hair color, and exceptional service in Hell’s Kitchen, NYC.
At West Vibe, we believe exceptional hair cannot be rushed.
We intentionally schedule our days to give every guest the time, attention, and personalized care they deserve. Our goal is to create a calm, relaxed environment where your stylist can focus entirely on you without feeling rushed or working in a chaotic salon.
To help us maintain this experience, we recommend reserving your next appointment before leaving the salon. Rebooking gives our loyal guests first access to their preferred stylist while allowing the flexibility to reschedule if plans change.
Since opening in 2011, our priority has always been delivering consistent, high-quality results in an environment that feels calm, welcoming, and personal. We proudly welcome new guests, while also honoring the trust of the clients who continue to choose us year after year.
Thank you for helping us protect the experience that makes West Vibe different.
New Guests
All new guests complete a brief consultation form before their appointment. It allows our team to understand your hair goals, history, and lifestyle, ensure you’re booked with the right specialist, and reserve the appropriate amount of time for your service.
Pricing
All prices shown are starting prices. Final pricing is confirmed during your consultation based on hair length, density, history, time, and the desired result.
Cancellations and No-Shows
Please provide 48 hours’ notice to cancel or reschedule.
Less than 24 hours: 50% of the reserved service
No-show: 100% of the reserved service
Late Arrivals
Guests arriving more than 15 minutes late may need to shorten or reschedule their appointment to respect the next guest.
Healthy Hair First
West Vibe may modify, postpone, decline, or stop any service that could compromise the health or integrity of the hair.
Client Satisfaction Guarantee
Your satisfaction is our highest priority.
14-day satisfaction window: If you have any concerns about your haircut, color, or service, please email westvibesalon@gmail.com within 14 days of your appointment with a brief description of your concerns and, when possible, current photos of your hair.
Every concern is personally reviewed by one of our owners. We will contact you directly to understand your experience and determine the best solution. If the service does not reflect the original consultation or our quality standards, we will gladly schedule a complimentary corrective appointment with the appropriate specialist.
We stand behind our work and our commitment to delivering exceptional results. If, after our evaluation, we determine that we are unable to reasonably correct the service performed by one of our specialists, West Vibe will issue a 100% refund for the original service.
Our promise is simple: we will always do what is fair, honest, and in the best interest of our guests.
Service Adjustments
Complimentary adjustments are available only when:
Requested within 14 days
Based on the original consultation
Hair has not been serviced elsewhere
Adjustments do not apply if:
You decide to change your original haircut or color goal after the service.
If you choose a different look than originally agreed upon, we will be happy to schedule it as a new service, and standard service pricing will apply.
Corrective Services
Corrective haircuts and color are highly customized services. Because we are working with results created elsewhere, we cannot guarantee a specific outcome in one visit.
Every corrective service begins with a consultation to assess your hair’s condition, discuss realistic expectations, and create a personalized plan. Our priority is always the health and integrity of your hair.
If, during the service, we determine that continuing would compromise your hair, we may modify or stop the service and recommend a safer approach. For haircut corrections, additional appointments may be needed to achieve the desired result as the hair grows and reshapes over time.
Our commitment is not to promise the impossible; it’s to provide honest recommendations and the healthiest path to achieving your long-term hair goals.
Chemical Services and Inspiration Photos
Color, blonding, perms, smoothing, and other chemical services vary according to hair history, texture, porosity, condition, and previous treatments. Inspiration photos are references, not guarantees.
Right to Refuse Service
We reserve the right to decline any service that may compromise your hair’s integrity, safety, or create unrealistic expectations.
Photography and Video
Photos and videos may be taken for educational and marketing purposes. Please let your stylist know before your appointment if you prefer not to be photographed.
Retail
Unopened retail products may be exchanged within 14 days with receipt. Opened products cannot be returned unless defective.
Gift Cards and Packages
Give the gift of great hair and a little time to relax. Whether youβre celebrating a birthday, holiday, anniversary, graduation, or simply want to brighten someoneβs day, a West Vibe Salon Gift Card is always the perfect choice.
Our gift cards can be used toward any salon service or retail purchase, allowing your recipient to choose exactly what they needβfrom a precision haircut or dimensional color to a restorative treatment or luxury blowout.
Because everyone deserves to feel confident, refreshed, and cared for.
Our policies
Services
Achieving specific results may require additional sessions and/or services.
All services show a starting price and may increase for reasons including but not limited to hair length, texture, additional services rendered, and experience level.
Any service performed on extensions requires an initial consultation before booking.
Services for clients arriving more than fifteen minutes late will be honored at West Vibe discretion.
We reserve the right to cancel or modify your services as needed.
Services
Service adjustments must be requested within 10 days of the original service. (exclude makeup & styling)
Additional charges may apply if our guest changes their mind about the service they chose initially.
If our stylist is in the wrong, we own up to it and the client pays no fee.
To request a service adjustment, we kindly ask our guests to send us a detailed email of requested service along with pictures of their hair result and the original inspiration picture that was shown to the hairstylist.
Cancel for free up to 48 hours ahead, otherwise you will be charged 50% of the service price for late cancellation or 100% for not showing up.
All clients are asked to enter card details at the time of booking.
